We are proud to announce that the NZICC will open to New Zealand and the world for conferences

and events in February 2026!

Destined to become an iconic part of Auckland's skyline, NZICC will stand alongside landmarks like

the Sky Tower to symbolise the city's ambition and global connectivity.

Mō te Tūranga | About the Role

As the NZICC Operations Manager, you will be responsible for recruiting, training, and developing

the casual workforce, and overseeing the day-to-day operations of the NZICC. Your role will involve

coordinating all aspects of event delivery, ensuring high standards of service, and maintaining strong

relationships with clients, partners, and stakeholders. You will play a key role in creating a culture of

excellence and ensuring the seamless operation of our venue.

 Recruit, train, and develop the casual workforce during the pre-opening, opening, and

operational phases.

 Oversee front of house and back of house services, technology, and health and safety.

 Ensure the seamless delivery of events, including room configurations, event setups, and

inventory management.

 Manage relationships with hirers, clients, partners, and guests to ensure exceptional service.

 Develop and implement service standards and continually seek improvements.

 Ensure compliance with health and safety regulations and other relevant legislation.

 Lead and manage the event delivery team to achieve targets and customer satisfaction.

 Coordinate with internal and external parties to ensure the NZICC is fit for purpose and

maintained to a high standard.

 Monitor customer feedback and provide solutions to enhance the customer experience.

 Enforce uniform and venue presentation standards.

Mōu | About You

 Minimum 5 years' experience at a management level within a high-volume conventions or

events environment.

 Demonstrated knowledge in all aspects of large venue management.

 Pre-opening experience of a large venue.

 Proven expertise in managing multiple events to meet and exceed targets.

 Knowledge of employment relations, health & safety, food safety, alcohol service, and liquor

licensing.

 Strong background in food and beverage management.

 Proven ability to manage and motivate teams to achieve targets and meet deadlines.

 Understanding of writing policies and procedures. 

 Preferred: Tertiary qualifications in tourism, hospitality, business, or related discipline,

experience with the Momentus booking management system, first aid certificate, and

experience coaching, training, and mentoring casual staff.

By joining the NZICC team, you will be a part of a truly exceptional team that is dedicated to

delivering world-class experiences and making a positive impact on the world. Our company's

commitment to innovation, collaboration, and excellence creates an environment that encourages

personal and professional growth, and where employees are empowered to bring their best selves

to work every day. We are driven by a shared vision of showcasing Tāmaki Makaurau Auckland and

New Zealand, and creating authentic experiences that leave a lasting impression on our guests.  You

will be a part of a company that values diversity, inclusion, sustainability and giving back to our

community.

If you are passionate about making a difference, and excited about the prospect of being a part of a

team that is changing the game, then we invite you to join us on our mission to deliver exceptional

customer experiences and showcase the best that New Zealand has to offer.

For more information please contact sandi.riches@nzicc.co.nz or to apply please follow this link: